出错公司敷衍,悉尼华裔接55万天价电费单,誓维权

出错公司敷衍,悉尼华裔接55万天价电费单,誓维权
2012年02月07日

澳洲新快网报道,入住新房,原本是一件令人兴奋的事,悉尼华裔Joy全家,自然也不例外。不过,开心平静的生活,并没有持续多久,陡然起了波浪。不久前,Joy收到一张-来自电力公司Origin寄出的账单,上面,赫然注明:超过55万元的天价电费,这甚至超过了他们买房的价格。

  在位于悉尼西北Quakers Hill的这栋4卧独立房屋,Joy一家喜迁新居,只不过3个多月。在几周前,他们接到Origin的第一张账单,上面注明,电费将近250块。

  “这看起来似乎没什么,不过,对我们来说,已经很多了。”Joy说,“我们一家人都很节省,以前住Unit(公寓),烧饭,洗澡全用电,一个季度的电费,也不过100块出头。搬到这里来,用上了煤气,想不到,电费反而翻了一倍。”

  Joy的父亲刘先生:“我们查验电表的日期,是Origin上次抄完表,差不多两个月以后。”家里共有3只电表,老先生逐一比对,发现,除了一只电表上的实际数字,比账单数字多出200多度,属于正常用电量以外,其它两只电表的数值,均有问题。

  Joy随后,给Origin打了电话投诉,原以为事情说清,可以得到妥善解决,却没想到:等来的,却是一张高达558,541.43元的新账单,甚至比他们新房的房价还高。

  据刘先生分析,电力公司的系统,可能出现问题。“电表一共有6位数,他们一定是将整只电表,从头到尾,跑了一遍”。也就是说,从实际用电数字开始,至电表记录上限,再清零后,重新计算,至实际用电数值。不过,这一说法,并未被核实,出错原因对这家人来说,似乎也并不重要。

  “我最初真的很愤怒,”Joy说,“倒不是为了这个数字,所有人都看得出,这张电费单有问题,我气的是,Origin的服务态度。”

  “我当时给他们打电话,被告知:2、3周后,会有人来检查。如果没人来,他要我们主动再打电话去问。”收到天价账单后,Joy第二次打去Origin,对方还是同一套说辞,要这家人接着等消息,“等不到消息,再主动打电话。”

  “我不知道如果再等,下一张账单,会是一个什么样的夸张数字”。思前想后,Joy拨通了7号电视台的举报热线。7号台,随后前去拍点镜头,当天晚上,就简短播出。有意思的是,Origin得知媒体介入后,当天下午,就给Joy打来电话,态度上,立刻来了一个180度大转变。

  “态度变得太快了,我都难以接受,”Joy说,“甚至可以用‘低声下气’来形容,不停地道歉,还免了我们一张账单”。不过,Joy对Origin,已失去耐心,将电力供应,转去了Energy Australia。

  “如果他们的服务态度稍微好点,我们也不至于太介意。如果不是媒体介入,就为那多收的100多块钱电费,估计我现在,还在被他们踢皮球。”

  Joy告诉记者,“就账单数字而言,其实,我们现在一点气愤也没有,我也压根没想过,要真的去付这么多钱。”不过,他心有余悸地说,“还好,是55万,一个这么明显夸张的错误。换做550块,还真不知什么时候能讨回公道。”

Error perfunctory, Sydney Chinese then 550,000 astronomical electricity bill oath rights
February 7, 2012

Australia’s new fast reports, to stay at a new house, was originally an exciting thing, the Sydney Chinese Joy family, is no exception. However, the happy and quiet life, and did not last long, suddenly from the waves. Not long ago, Joy received a – from the power company Origin sent bills, was shocked to specify: the astronomical electricity bills of more than 550,000 yuan, which is even more than the price they buy a house.

Located in the north-west of Sydney Quakers Hill this four bedroom detached houses, Joy a New Location, is just over three months. In a few weeks ago, they received the first bill of the Origin, above indicate, electricity nearly 250.

“It seems nothing, but for us, is already a lot.” Joy said, “My family savings, used to live Unit (apartment), cooking, bathing the whole electricity, one-quarter the electricity , but the early 100. moved here, with the use of gas, think of, electricity actually doubled. ”

Joy’s father, Mr. Liu: “We are checking the date of meter is the Origin last copied the table, after almost two months. 3 meter at home, the old man than found in addition to a meter on the actual number of more than the bill number more than 200 degrees, are outside the normal use of electricity, the other two meter values ​​are the problem.

Joy subsequently called Origin telephone complaints, thought things to say, can be properly resolved, no one thought: to, but it is an up to $ 558,541.43 bill, even more than the prices of their new home.

According to the analysis of Liu, the power company’s system, problems may arise. “Meter, a total of 6 digits, they must be the only meter from start to finish, running again.” In other words, starting from the actual electricity consumption figures to the meter records the ceiling and then cleared after the re-calculated to the actual electricity consumption value. However, this statement has not been verified, error reason in this family, does not seem important.

“I was initially really angry,” Joy said, “I would not for this figure, everyone could see that this electricity bill, my gas, the attitude of Origin.”

“I give them a call and was told: 2,3 weeks later, someone will check if no one came, he wants us to take the initiative to call to ask.” After receiving the astronomical bill, Joy second to play to origin, the other party or the same rhetoric, to the family and then other news, “less than the message, and then take the initiative to call.”

“I do not know if you wait any longer, under a bill, what kind of an exaggerated figure. After thinking it over, by Joy called on the 7th of television reporting hotline. On the 7th Taiwan, and then went to shoot point of the lens, the same evening, on the brief broadcast. It is interesting that the Origin was informed that the media involved in the afternoon, gave Joy a phone call, attitude, and immediately to a 180 degree shift.

“Attitude change too fast, I have difficult to accept,” Joy said, “can even use the ‘humble’ to describe the constantly apologize, also free us a bill. However, Joy to the Origin, has lost patience, power supply, turn to the Energy, Australia.

“If their attitude is a little better, we are not too mind if not the media involved, they overcharged more than one hundred dollars electricity, it is estimated that I am now, still they pass the buck.”

Joy told reporters that the bill figures, in fact, we are a little angry and no, I never thought we really want to pay so much money. “However, he said with a lingering fear” Fortunately, 55 million, such an obvious and exaggerated error for doing 550, and really do not know when to seek justice. ”